Here When You Need Us
St. Louis’ wastewater and stormwater systems are on the job 24/7/365, and so is MSD. Our Customer Service team is available around the clock at 314-768-6260 to respond to emergency service requests. For all other inquiries, please use the phone numbers below or fill out the “Contact Us” form. The online form is NOT monitored during nights or weekends.
PLEASE READ THE FOLLOWING BEFORE SUMBITTING A CONTACT US FORM. YOU MAY BE DELAYING A PROPER RESPONSE TO YOUR INQUIRY.
If you have an immediate sewer need, please call (314) 768-6260. Billing requests call (866) 281-5737.
***NOTE: If you need to establish new sewer service (or if you are moving), please call us at (866) 281-5737 to set up an account. This process must be done by phone. It cannot be done through email or by using the below Contact form.
For sales inquiries, or if you are interested in becoming a supplier for MSD, please submit a Supplier Data Form at this link only https://msdprojectclear.org/doing-business/suppliers/. Sales inquiries or supplier pitches will not be processed or accepted using the Contact Us form below.
Are you experiencing an emergency?
- Administrative Office: (314) 768-6200
- Billing: (866) 281-5737
- Media Inquiries: (314) 768-6243
- Speakers Bureau Requests: (314) 768-6200
- Development Review Engineering Desk: (314) 768- 2705
- Business Conduct Hotline: (800) 398-1496
- Internal Audit Administrator: (314) 768-6281
- Sunshine Requests