Strategic Business & Operating Plan

Strategic Business & Operating Plan

The Fiscal Year (FY) 2020 Strategic Business and Operating Plan (SBOP) is a business-focused blueprint for serving our ratepayers now and into the future. It is a plan that puts the ratepayers and the St. Louis community first.

The SBOP’s goals are clear:

• Deliver consistent, high quality customer service;
• Comply with all legal and regulatory requirements and schedules;
• Minimize customer rate increases; and
• Be accountable to the St. Louis community.

Strategic Business and Operating Plan FY 2020-2024

Strategic Business and Operating Plan FY 2019-2023

Strategic Business and Operating Plan FY 2018-2022

Strategic Business and Operating Plan, FY 2017-2021

Strategic Business and Operating Plan, FY 2016-2020

Strategic Business and Operating Plan, FY 2015-2019

Strategic Business and Operating Plan, FY 2014-2018

Strategic Business and Operating Plan, FY 2013-2017