Customer Assistance Program

Customer Assistance Program

MSD offers a 50 percent rate reduction to qualified low-income, elderly, and disabled customers.

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To qualify for the Customer Assistance Program:

  • A customer’s total annual income for the previous year must be less than 200% of the most recent Health & Human Services (HHS) poverty guidelines, based on the size of household. A family of four, for example, must earn less than $51,500 to qualify.
  • Disabled citizens and seniors must earn less than 250% of the most recent HHS poverty guidelines, based on size of household. For example, a single senior must earn less than $31,225 to qualify.
  • The table below provides further details.

To qualify, a customer must also:

  • Have liquid assets and real estate valued at less than $10,000, excluding their residence and automobiles. Homeowners who are older than 62 or disabled individuals are not subject to the liquid asset guideline.
  • Own and/or reside as a tenant in the property that receives the rate reduction.
  • Own or live in a single-family residence or multi-unit property up to six units.

To Apply

  • Complete an application form and submit it to MSD along with:
    • Proof of all income sources for all persons living in your home. If you are self-employed, you will need to provide a copy of your most recent federal tax return.
    • Proof of the amount(s) of any liquid assets or real estate, excluding your house of residence and automobile(s).
    • Medical certification (if disabled), completed by a physician. The certification must include the physician’s name, address, telephone number, and ID/control number.
    • Proof of age by submitting a copy of a valid government-issued identification (driver’s license, state, or military ID).
    • Acceptance letter from other Energy Assistance Program such as LIHEAP.
    • Copy of rental/lease agreement that states your responsibility for MSD sewer charges (for tenants only).
    • Property owner’s notarized statement of tenant residence at the property (for tenants only).
  • Once an application is approved, rate reductions begin on the first full month following approval. The rate reduction remains in effect for a period of two (2) years from the date of approval. A renewal application will automatically be sent 60 days prior to expiration date to all applicable customers.
  • All applicants with a prior past due balance will need to make payment arrangements with MSD to qualify for the Customer Assistance program.

For more information, please call (866) 281-5737.

The 2020 Poverty Guidelines

Persons in Family Annual Income Annual Income @ 200%

Age 62 and Older / Disabled

Annual Income @ 250%

1 $12,760 $25,520 $31,900
2 $17,240 $34,480 $43,100
3 $21,720 $43,440 $54,300
4 $26,200 $52,400 $65,500
5 $30,680 $61,360 $76,700
6 $35,160 $70,320 $87,900
7 $39,640 $79,280 $99,100
8 $44,120 $88,240 $110,300
For each additional person, add $4,480 $8,960 $11,200