Convenient Payment Options
MSD offers convenient ways for customers to make a payment on their MSD account. Payment options are found in this section.
Make a one-time payment or schedule recurring payments by enrolling in SmartPay using your bank account, Mastercard, Visa, Discover, or American Express. It’s the fastest, easiest, and most convenient way to pay your bill.
Pay by Phone
Call the Billing Contact Center at 1 (866) 281-5737 to pay using your bank account, credit or debit card.
Pay in Person at MSD
Metropolitan St. Louis Sewer District
2350 Market Street
St. Louis, MO 63103
Hours 8:30 A.M. to 4:00 P.M.
Drop Box – 7 days a week – located at the front of the building outside the revolving doors.
Any payments received after 3:30 P.M. will be processed the next business day.
Cash / Check / Money Order and Customer Assistance Program Applications only permitted.
Pay in Person at Authorized Payment Locations
Click here for a list of nearly 200 locations where you can pay your MSD bill.
Customer Assistance Program
MSD offers a 50 percent rate reduction to qualified low-income, elderly, and disabled customers. Click here to learn more.
If You Represent a Title Company
Click here to use MSD’s On-line Property Quotes (log in required).
The Metropolitan St. Louis Sewer District (MSD) has received reports of scammers contacting customers and requesting payments over the phone. MSD does not call customers and ask for credit card information or payments by phone. Any calls by persons claiming to be from MSD and requesting this information should be considered suspicious.
To assist with the collection of delinquent billings, MSD does employ outside firms to assist. However, these firms mail letters to customers first. If payment is not received at the prompt of the letter, the customer can expect to receive a call from a firm. Customers who are current on their account would not receive a call.
If you are contacted by someone claiming to be an MSD employee and asking for phone payment, or have any questions regarding your account, please call our Billing Department at 1 (866) 281-5737.
For helpful hints on how to avoid utility scams, please visit Utilities United Against Scams at www.utilitiesunited.org