First Alert 4 investigation reveals consumer concerns over utility bills, triggering city to look into the issue

As First Alert 4 previously reported, some 81,000 city water customers are billed based on a water usage estimate — essentially a guess, not the exact amount they use. That same estimate impacts their MSD bill. Residents tell First Alert 4 it’s just too much. Changing this would take action from the Board of Aldermen and the mayor.