Privacy Policy

METROPOLITAN ST. LOUIS SEWER DISTRICT

INTRODUCTION

Your privacy is important to the Metropolitan St. Louis Sewer District (“MSD,” “we,” or “us”). We are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our websites, https://msdprojectclear.org, and www.knowyourzone.org, including any content, functionality, services, and  subdomains offered on or through these websites (collectively, our “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy applies to information we may collect:

  • On the Website.
  • In email, text, and other electronic messages between you and this Website (but not in an e-mail, text, or other message directly between you and an MSD employee).
  • Through mobile and desktop applications you may download from this Website, which provide dedicated non-browser-based interaction between you and this Website.

This policy does not apply to information collected:

  • By any third party, including through any application (such as SmartPay) or any third-party website or content (including advertising) that may link to, be incorporated in, or be accessible from, on, or through the Website. Such applications, websites, and content may be subject to their own privacy policies and terms of use.
  • By MSD offline or in person, or through any other means, including any other website or platform operated by MSD or any third party.
  • By MSD through an e-mail or other messaging or in person communication.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies or practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

In order to complete any online transactions available on this site, we may collect information from you, including your email address, your postal address, identification numbers, or other pieces of personal information (“personal information”). We may also collect information about you, but that does not individually identify you, and/or about your internet connection, the equipment you use to access our Website, and usage details. We collect this information directly from you when you provide it to us. We also collect this information automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. We may also collect information from third parties.

Information You Provide to Us. The information we collect through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of posting material, paying bills, or requesting further services. We may also ask you for information when you report a problem with our Website or services. Online forms indicate the information that is required and the information that is optional-you do not have to complete any “optional” fields on a form.  Also, if you do not choose to submit information via our website, we will gladly complete your transaction in person rather than online.
  • Information that you provide when opening or using an account on our Website.
  • Email addresses. In the course of normal business, MSD may request or otherwise obtain your email address in order respond to your inquiry or request. If for some reason the input of another agency is required in order to complete your request, your email message may be forwarded to that agency. MSD’s privacy policy does not extend to any other agencies, and it is up to you to determine the privacy policies of that other agency.
  • Email addresses may also be gathered and aggregated in order to determine certain demographical information, but MSD’s purpose is not to isolate or identify any particular individuals.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order or requesting services through our Website.
  • Your search queries on the Website.

If MSD incorporates a message board or similar interactive functionality to allow users to contribute content publicly on its Website, you also may be able to provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we may limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We May Collect Through Automatic Data Collection Technologies. As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including but not limited to traffic data, location data, and other communication data, and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit MSD, for example, to count users who have visited those pages or and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

THIRD PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications on the Website are served by third parties, including content providers and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible provider directly.

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account; billing; our services, programs, and projects; or additional services, programs, and projects that may be of interest to you.
  • To carry out our obligations and enforce our rights, including for billing and collection.
  • To notify you about changes to our Website.
  • To allow you to participate in any interactive features that may appear on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

For more information, see Choices About How We Use and Disclose Your Information.

DISCLOSURE OF YOUR INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To contractors, service providers, and other third parties we use to support our business.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To comply with the Missouri Sunshine Act. As a state governmental agency, MSD is subject to Chapter 610 of the Missouri Revised Statutes, commonly known as the Missouri Sunshine Law.  If an appropriate request is made to MSD for information that is subject to disclosure under the Sunshine Law, MSD is required to disclose the information requested, and this may include your personally identifiable information.
  • To enforce or apply our terms of use https://msdprojectclear.org/terms-of-use/ and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MSD, our customers, or others.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

You have the right not to use our Website. MSD will gladly complete your transaction in person rather than online. You may complete your transaction in person at MSD’s Offices. Alternatively, online forms indicate the information that is required and the information that is optional-you do not have to complete any “optional” fields on a form.

We strive to provide you with choices regarding the personal information you provide to us. For example, with respect to tracking technologies, you can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

We do not control third parties’ collection or use of your information.

ACCESSING AND CORRECTING YOUR INFORMATION

You may send us an email at webmaster@stlmsd.com to request access to, correct or delete any personal information that you have provided to us. We will assess and respond to your request as we deem appropriate.  We may not accommodate a request to change information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or impair the services we provide.

CHILDREN UNDER THE AGE OF 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, register on the Website, use any of the interactive features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at webmaster@stlmsd.com.

DATA SECURITY

MSD takes reasonable measures to safeguard the information you transmit to us through online applications and forms. We have implemented measures intended to help secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this privacy policy to check for any changes.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

webmaster@stlmsd.com

or via our phone number: (314)768-6260