Over the weekend, the St. Louis metro area was hit with storms that produced several inches of rain in a short amount of time.
Over the weekend, the St. Louis metro area was hit with storms that produced several inches of rain in a short amount of time. Some areas received anywhere from three to six inches of rain in a few hours. Rain events of this size will cause problems in any area. The amount of rain produced in such a short period of time overwhelmed MSD’s system. Many homes and streets were flooded. A portion of I-70 in North St. Louis is closed due to a sewer collapse. MSD crews are working to assist customers impacted by the June 25 storms. We ask all customers with basement backups to call our 24 hour customer service center at (314) 768-6260. First, this allows us to look at each customer’s situation to see if we can help. Second, customer calls allow us to identify areas where we may want to check our sewer system. Storms tend to wash debris into inlets, and after storms our crews need to go out and clean the debris from the sewer system. Customer calls help us pinpoint where to send our crews for cleaning. In some cases, customers may be eligible for reimbursement through MSD’s insurance program. MSD will reimburse up to $2,500 –with a $100 deductible–to cover some of the damages that occur during the backup. To be eligible for coverage, you must contact MSD at (314) 768-6260 within 30 days of the basement backup. If your basement back-up was caused by an overcharged or blocked sewer, our crews will record that information and forward it to MSD’s insurance claim adjuster. The adjuster will contact you to access your damages. Just like any other insurance claim, be sure to document your damages by making lists, taking pictures, keeping receipts, etc. Residents who need the assistance of local disaster relief agencies and municipal disaster response organizations are asked to call the United Way’s 2-1-1 hotline. For more information on basement backups, clean up tips and additional information, please click here.