Tips for Handling Common Service Issues
At MSD, we understand that there’s never a convenient time to experience a sewer problem. We do our utmost to ensure that problems are rare and resolved as quickly as possible. See below for our brief guides to preventing the worst when sewer issues arise.
If you don’t see your question addressed below, please contact MSD Customer Service.
How do you know when it’s time to call MSD for your sewer problems? Knowing what to do immediately after a building backup can protect your home and property. This section will also teach you about your options for financially covering building backups, lateral lines and cave-ins.
The best way to take care of a building backup is to stop it before it starts. Learn more about devices that help protect your building from backups.
Many of the overflows that exist throughout MSD’s service area are a legacy of our aging sewer system. Even though most overflows predate MSD’s creation in 1954, they are still our responsibility, and efforts to address the issue must continue.
A resource for everything you need to clean up your building after a backup.
Learn more about how you can help keep our sewer system clean through FOG prevention, rain barrels, and more.